Food Services Manager

Hunger Mountain Cooperative, Inc
Organization location: 
Montpelier, VT
Apply by: 
Wed, 07/31/2013

We are currently seeking a qualified, experienced Food Services Manager to head our Deli/Cafe operation and join our dynamic Management Team! Please submit your resume and cover letter to


Food Services Manager


Purpose: To operate a full service Deli and Café, providing high quality, nutritious natural foods, including prepared foods and other categories in a clean, welcoming environment with excellent customer service while meeting goals for sales, production, profitability, and staff safety.


Reports to: Operations Manager

Supervises: Kitchen Manager, Assistant Deli Managers, Deli Counter Supervisors and Staff, Cheese Buyer, Cheese Staff, Wine Buyer, Meat/Fish Buyer and Clerk (total of 58 staff and three Management team members)

Pay Level 6, Full Time (36k-45k to start)




Hire qualified personnel following established procedures

Oversee staff training and development

Provide regular feedback and coaching on performance and conduct performance evaluations

Conduct regular staff meetings and ensure effective communication within and between departments

Ensure effective and efficient scheduling of staff including coverage for time off

Review and approve staff requests vacation/personal time off and leaves of absence

Adhere to union contract regarding discipline, hiring processes, scheduling, etc



Ensure efficient and friendly service from all Food Services staff according to established customer service standards

Oversee buying of products for department according to store product philosophy

Oversee internal systems for ordering, pricing, production, merchandising, promotion and signage

Ensure adequate supply and stocking of products

Ensure employee compliance with established safety policies

Ensure adequate supply and stocking of products and supplies



Work with Operations Manager to set goals for sales, labor, and gross profit margin

Develop annual labor budget according to established productivity, labor, and cost goals

Monitor and achieve financial goals

Keep accurate records of department transfers, credits, and losses as required by Finance department

Participate in quarterly inventory counts

Advise Operations Manager of equipment repair/replacements needs

Conduct periodic price comparisons



Must have professional leadership experience in a Food Services environment

Retail Natural Food Services leadership experience preferred

Knowledge of natural foods and natural foods industry

Experience with personnel management including hiring, staff development, performance management and discipline

Commitment to superior customer service and to provide the highest quality shopping/eating/experience for our customers

Proven ability to develop and implement budgets and to adhere to cost and margin requirements

Ability to develop and implement systems to provide for efficient and productive Food Service operations

Excellent communication and listening skills

Ability to work well with others in a cooperative environment where teamwork and constant communication is essential

Ability to lift up to 50lbs

Good computer skills to include MS Office (Excel, Word, Outlook)

Ability to stay focused

Sense of humor

Experience managing in a union environment preferred


The job duties/responsibilities as listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform


July 3, 2013